Welcome to IVANA.B. By accessing or using this website, you agree to be bound by these Terms and Conditions, Privacy Policy and GDPR. Please read them carefully before placing any order.

Seller (Controller): Bc. Ivana Bobovská (trading as “Ivana B.”)
Registered Address: Slavíkova 4419/30, Ostrava – Poruba, Czech Republic
Company ID (IČO): 11956488
Tax ID (DIČ): CZ684067236 (the seller is not a VAT payer)
E‑mail: art.ivana.b@gmail.com
Phone: +420 603 837 279
Website: https://www.ivana-b.com

These Terms & Conditions govern the mutual rights and obligations of the seller and any natural or legal person (the “buyer”) arising out of or in connection with a purchase contract concluded via the online store at www.ivana-b.com (the “Website”).

1. Introductory Provisions

1.1 The buyer may be a consumer or a business customer.
1.2 A consumer is any individual who, outside the scope of their business activity or profession, concludes a contract with the seller.
1.3 A business customer is a person acting within the scope of their business or profession, or a person acting on behalf of a business.
1.4 These Terms form an integral part of the purchase contract.
1.5 The contract and these Terms are prepared in English. If a Czech version is also provided, in case of discrepancy the Czech version prevails.
1.6 Deviations from these Terms may be agreed in the purchase contract; such deviations take precedence if expressly confirmed by the seller.
1.7 The seller may amend these Terms; rights and obligations arising while a previous version was effective remain unaffected.
1.8 The Website may accept orders from multiple countries. Availability of delivery options and the applicable delivery fees depend on the destination and carrier options shown at checkout.

2. User Account

2.1 Upon registration the buyer can access a user interface to place orders (the “user account”). Ordering without registration may also be available.
2.2 The buyer must provide accurate and truthful information and update it as necessary.
2.3 Access is protected by a username and password. The buyer must keep credentials confidential; the seller is not liable for breaches of this obligation.
2.4 The buyer may not allow third parties to use their account.
2.5 The seller may cancel an account, in particular if unused for more than 2 years, or in case of breach of obligations.
2.6 Availability of the user account may be interrupted due to necessary maintenance of the seller’s or third‑party hardware/software.

3. Conclusion of the Purchase Contract (Ordering)

3.1 The Website lists goods offered for sale, including prices and all applicable fees. All offers are non‑binding; the seller is not obliged to conclude a contract.
3.2 Product images are illustrative.
3.3 Information on packaging and delivery costs depends on the destination and the selected carrier. The amounts shown at checkout apply to the specific order.
3.4 All orders submitted via the Website are deemed binding. By placing an order, the buyer confirms they have read and agree with these Terms and the complaints/returns policy.
3.5 To order, the buyer completes the order form specifying: (i) product name and quantity; (ii) method of payment; (iii) delivery method, delivery address and delivery costs (the “order”).
3.6 Before submitting, the buyer may review and correct the order data.
3.7 The order is submitted by clicking “ORDER” (or similar). The submitted data are deemed correct.
3.8 The seller will promptly send an order‑receipt confirmation by e‑mail to the buyer’s address.
3.9 The order constitutes an offer to conclude a purchase contract. The contractual relationship arises upon the seller’s confirmation of order receipt delivered to the buyer’s e‑mail. The purchase contract is deemed concluded upon the buyer’s taking delivery of the ordered goods. The place of delivery is the address specified by the buyer.
3.10 The seller may require additional confirmation of the order.
3.11 The seller may refuse to conclude a contract, in particular with a buyer who has previously materially breached obligations towards the seller.
3.12 Title passes to the buyer upon full payment and acceptance of the goods. The buyer undertakes to accept ordered goods on time and to pay the total price stated in the order (goods price, shipping, packing, COD, etc.).
3.13 The buyer agrees to the use of remote communication means; the buyer bears their own related costs (phone, internet).
3.14 Custom orders (e.g., author prints in formats A2, A1, A0, or framing/mounting of prints of any size) enter production after payment. After submission to production, it is not possible to change the artwork motif, frame/mat colour or overall specification (glass/plexi, size, frame colour, lamination, etc.). Such orders are typically ready to dispatch within 14 days after receipt of payment. The buyer acknowledges that withdrawal is not possible for goods made to the buyer’s specifications (see Sec. 7.1).

4. Price & Payment Terms

Currency: All prices are listed in Euro (EUR). 4.1 Payment methods (chosen during checkout; if the order has not been dispatched, payment/shipping may be adjusted by mutual agreement):

• Cash upon personal pickup at the studio: Slavíkova 4419/30, Ostrava – Poruba
• Card payment via GoPay during checkout
• Bank transfer to the seller’s account: [XXX Account No. / XXX Bank]

4.2 A separate shipping/delivery fee applies to all orders, regardless of destination (domestic or international). The applicable fee is calculated according to the current price list of the selected carrier (and packaging requirements) and is always displayed at checkout before order confirmation. The final amount depends on destination, weight/size and chosen service.
4.2a If the carrier updates its public price list, the delivery fee shown at checkout reflects the latest available rates at the time of ordering. Where the carrier requires surcharges (e.g., oversize/fragile/remote area), these may apply. Any such surcharge will be communicated prior to dispatch for your approval; if you do not agree, you may cancel the order before shipment.

4.3 For bank transfers, include the variable symbol specified in the order. The buyer’s obligation to pay is fulfilled upon crediting the amount to the seller’s account.
4.4 The seller may require advance payment of the full purchase price prior to dispatch (especially if additional confirmation is required under Sec. 3.10).
4.5 The seller issues a tax document / invoice. The seller is not a VAT payer.
4.6 Prices are final; VAT does not apply.
4.7 Delivery fees vary by destination according to the current carrier price list. Some destinations or services may require prepayment by bank transfer; any such requirement will be shown at checkout. 4.8 For large‑format A0 paintings/prints, an additional €12.00 is charged for increased shipping/packing costs.
4.9 In case of order changes (delivery address, item modifications, payment method, etc.), the seller may require prepayment and, if extra costs arise, request reimbursement (up to €4.00).

5. Transport & Delivery

5.1 Delivery options:
5.1.1 Personal pickup at the studio free of charge for orders over €20.00.
5.1.2 Selected carrier (postal or courier service) according to the current carrier price list. Orders are usually handed over to the carrier 2–3 business days after receipt of payment for non‑custom goods. In case of delay, the seller will inform the buyer promptly.

5.2 Shipment handling follows the terms and complaint rules of the selected carrier.
5.3 Unless agreed otherwise, goods reserved for personal pickup are held for 5 days. If not collected, the seller may withdraw from the contract.
5.4 If the delivery method is arranged at the buyer’s request, the buyer bears the risk and any additional costs (e.g., uninsured economy shipping). In case of loss/non‑delivery of an uninsured shipment, the seller cannot compensate the damage.
5.5 If the seller must deliver to the place specified by the buyer, the buyer must accept the goods upon delivery. If the buyer fails to accept, the seller is entitled to a storage fee (customary market rate if not agreed).
5.6 If re‑delivery or a different delivery method is required for reasons on the buyer’s side, the buyer bears the corresponding costs.
5.7 Upon receipt, the buyer must inspect the packaging and immediately notify the carrier of any defects. If there is evidence of tampering, the buyer may refuse the shipment and must draw up a damage report with the driver. If this is not done, handling follows Sec. 5.2.
5.8 By signing the delivery note, the buyer confirms the packaging was intact. For glazed/framed prints, check the condition in the presence of the courier; later claims may not be accepted by the carrier.
5.9 Additional delivery rights and obligations may be set out in the seller’s special delivery terms.
5.10 Certain destinations or services may require prepayment and/or incur additional handling fees as indicated by the carrier. Any such requirement is shown at checkout. 5.11 For mounted or passe‑partout formats, a surcharge applies in addition to the chosen postage: A3 €6.40, A2 €8.00, A1 €10.00, A0 €12.00.

6. Liability for Defects / Warranty

6.1 The seller warrants that the goods conform to the contract and are free of defects.
6.2 If goods are not in conformity upon receipt, the buyer may request the seller to restore conformity free of charge and without undue delay (by repair or replacement). If not possible, the buyer may request a reasonable price reduction or withdraw from the contract.
6.3 Sec. 6.2 does not apply if the buyer knew of the lack of conformity before receipt or caused it. A lack of conformity appearing within six months of delivery is presumed to have existed at delivery unless incompatible with the nature of the goods or proven otherwise.
6.4 The buyer may exercise rights from a defect that appears within 24 months of receipt. This does not apply to: (i) goods sold at a lower price due to a defect for which the lower price was agreed; (ii) wear and tear from normal use; (iii) used goods where the defect corresponds to the level of use or wear at receipt.
6.5 For used goods, the period to exercise rights is 12 months, applicable only to defects demonstrably present at receipt.
6.6 For new goods, the warranty period is 24 months.
6.7 Exercise rights by contacting the seller via +420 603 837 279 or art.ivana.b@gmail.com. The complaint is deemed made when the seller receives the claimed goods.
6.8 Costs incurred by the buyer in identifying defects (assembly/disassembly/testing, etc.) are borne by the buyer.

7. Right of Withdrawal (Consumers)

7.1 The buyer acknowledges that withdrawal is not possible for goods manufactured or modified according to the buyer’s wishes (custom/made‑to‑order goods).
7.2 Unless the Civil Code provides otherwise, a consumer has the right to withdraw within 14 days. The period starts: (i) for a purchase contract – on the day of receipt of the goods; (ii) for multiple goods or deliveries – on the day of receipt of the last delivery; (iii) for regular recurring deliveries – on the day of receipt of the first delivery.
7.3 A withdrawal form is provided below and may also be available on the Website.
7.4 The period is preserved if the consumer sends a withdrawal within the 14‑day period; the consumer must be able to prove this.
7.5 If the consumer withdraws, they must send or hand over the goods to the seller without undue delay, no later than 14 days after sending the withdrawal. Goods must be returned undamaged, unused and in the original packaging. The consumer bears the costs of returning the goods.
7.6 The seller is not obliged to refund before receiving the returned goods.
7.7 If returned goods are damaged, worn or partially consumed, the seller may claim compensation for the reduction in value (assessed individually).
7.8 Subject to Secs. 7.4 and 7.5, the seller will refund the price of goods within 14 days of delivery of the undamaged returned goods, by bank transfer to the account indicated by the consumer.
7.9 The seller may withdraw from the contract if: (i) the goods are no longer manufactured or supplied; (ii) the price of the goods changed significantly; (iii) the buyer breached contractual conditions.
7.10 The buyer will be notified promptly of circumstances under Sec. 7.9.
7.11 Minor colour differences between delivered goods and colours displayed on a monitor/tablet/phone (due to device settings) are not grounds for return. To verify exact colours, you may visit the Ivana B. studio by appointment.

8. Personal Data

8.1 The seller uses and handles personal data in accordance with the GDPR. See the Privacy Policy page for details.

9. Other Rights and Obligations

9.1 The buyer acknowledges that the Website’s software, photos and products are protected by copyright. The buyer will not engage in activity enabling unauthorized interference or use.
9.2 The seller is not bound by any codes of conduct within the meaning of Sec. 1826(1) of the Civil Code.
9.3 The buyer acknowledges that the seller is not responsible for errors caused by third‑party interference or by force majeure.

10. Final Provisions

10.1 Changes and amendments to the purchase contract or these Terms require written form.
10.2 If the relationship contains an international element, the parties agree that the relationship is governed by the laws of the Czech Republic. Mandatory consumer rights remain unaffected.
10.3 The seller handles consumer complaints via electronic communication; information on complaint handling will be sent to the buyer’s e‑mail address.
10.4 The seller is authorized to sell goods based on a trade licence. Trade licensing is supervised by the competent Trade Licensing Office. ÚOOÚ supervises personal data protection. The Czech Trade Inspection Authority (ČOI) supervises compliance with consumer protection law.
10.5 These Terms are available on the Website and on request at the seller’s studio.

Returns & Withdrawal Contact

Bc. Ivana Bobovská
Slavíkova 4419/30
Ostrava – Poruba
Czech Republic
E‑mail: art.ivana.b@gmail.com
Phone: +420 603 837 279

Withdrawal Form (Sample)

Consumer / Buyer:
Name and surname (or company name): .........................................................
Address / Registered office: .....................................................................
Phone / E‑mail: ....................................................................................

Order details:
Invoice No.: ..............................................
Date of order: .............................................
Date of receipt: ............................................

Goods to be returned (insert item code and name as on invoice):
..............................................................................................................
..............................................................................................................

I hereby notify you that I withdraw from the purchase contract for the goods specified above. Please refund the purchase price to the bank account indicated below within the statutory 14‑day period from withdrawal.

Amount paid for the goods: € ....................................
Bank account number / IBAN: .......................................

Place and date: .............................................................
Signature (if on paper): ..................................................

Effective Date: 1.9.2025